Method example
Form
Journey starts here
Offer and entry point
Check whether a visitor knows what they are sending, who receives it and what happens next. Review the offer, button and conditions.
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Audit your contact form. From a click to an enquiry received.
A good-looking website can still lose enquiries. This guide helps you trace a submission, locate the failure and give your developer a fix that can be verified.
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Start with the right question
The form says “sent”. Where is the message?
A success message only confirms what the interface displayed. It does not prove that a submission was stored, accepted by an email provider or received in the right inbox. Check those points separately.
Start with one labelled submission. Record the time, device and message, then find the same enquiry in the inbox or CRM. If it is missing, you have a specific case to trace instead of a vague report that the form is broken.
Method example
Your message
Test enquiry • TEST-01
Thank you. Sent.
Inbox: submission missingThe page message does not prove receipt
Compare two states
Inside the guide
What does the form check cover?
Leave with a test result, supporting evidence and a next step.
Method example
Form
Business inbox
Connect the starting point to the result.
Submission and actual receipt
Connect the message shown on the website to a specific enquiry. Use the decision tree to narrow down where the journey breaks.
Method example
Before
!Evidence missing
After checking
Result recorded
Errors, mobile and keyboard
Try correcting input, using a small screen and submitting without a mouse. Check whether an error prevents the visitor from finishing.
Method example
Record the result
✓What was checked
✓Evidence and result
Next action
Ready to share with the team
Measurement and retesting
Separate an analytics event from a received lead. Record a priority, an actionable issue and the condition for retesting the fix.
A real excerpt. A practical exercise.
One test someone else can repeat.
Start with the visitor’s journey, not a list of tools. Choose the guide’s path for your access level: website only, or access to the inbox, CRM and backend as well.
- Send a test with a recognisable label.
- Compare the on-screen message with what arrived.
- Record the evidence and next action in the worksheet.
One access link. The complete package.
Read it. Put it to work.
Free materials in English. Verify your email, choose a format and download your files.
PDF guide
19 pages. For reading, saving for later or printing.
Online reading version
HTML for reading in your browser. Revisit the guide on your phone or computer.
Results worksheet and form demonstrator
The worksheet connects each finding to a repair task. The demonstrator shows why a visible success message can hide a failed submission.
Who it is for and when to use it
For website handovers and missing enquiries.
Agencies can use the guide during delivery. Website owners can check receipt after a form, email or CRM change. Developers get a shared way to document the failure.
No. This guide focuses on the enquiry journey: form submission, receipt and measurement. It does not replace a security, SEO or accessibility audit.
About the publisher: CometWebYes. You can follow the visitor journey and record a test. Confirming receipt still requires someone with access to the inbox or CRM. The guide separates those responsibilities.
Not necessarily. It may fire on a click or a success message. A matching enquiry received by the business is the evidence of receipt.
The PDF guide, an HTML version for reading on your phone and a ZIP package with worksheets. The guide and working materials are in English. Where included, original evidence and historical appendices retain their source language and are labelled.
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No. This guide focuses on the enquiry journey: form submission, receipt and measurement. It does not replace a security, SEO or accessibility audit.
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Find where an enquiry disappears before changing the form.
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